Frequently Asked Questions

We offer gaylord boxes (bulk containers), pallets (wood, plastic, and composite), and IBC totes (intermediate bulk containers). Each comes in various sizes and conditions to meet your needs.

Used packaging has been previously utilized but is inspected and graded for quality. It offers significant cost savings (typically 40-60% less than new) while still providing reliable performance. New packaging has never been used and is ideal for applications requiring pristine condition or specific compliance requirements.

Grade A is excellent condition with minimal wear — virtually like new with minor cosmetic imperfections. Grade B is good condition with some visible use but fully functional — ideal for most industrial applications. Grade C is fair condition with noticeable wear but structurally sound — best for non-appearance sensitive uses. All grades are inspected for safety and functionality before sale.

Yes, we offer food-grade IBC totes in both new and rebottled conditions. Rebottled IBCs have a new food-grade bottle installed in a used cage, providing food-safe storage at a lower cost. All food-grade totes are properly documented for traceability.

Yes, we can source custom sizes for gaylord boxes. Standard sizes include 48x40, 48x45, and 48x48 with various heights. Contact us with your specifications and we'll work to find or create a solution that fits your needs.

We stock all standard sizes including 48x40 (GMA), 42x42, 48x48, 36x36, and custom sizes. We carry wood pallets (new and used), plastic pallets, and composite pallets. Heat-treated (HT) pallets meeting ISPM-15 requirements for export are also available.

We carry 275-gallon and 330-gallon IBC totes. Both sizes are available in food-grade and industrial options, with various valve configurations to meet your specific application needs.

Certain products are rated for hazardous materials. UN-certified IBC totes and drums are available for regulated materials. We can help you identify compliant packaging for your specific requirements.

We don't have a strict minimum order. Whether you need a few pieces or full truckloads, we're happy to help. However, larger orders qualify for volume discounts, and full truckload pricing offers the best value.

Contact us through our website form, email, or phone with details about what you need (product type, size, quantity, condition preference, and delivery location). We typically respond within 24 business hours with pricing and availability.

We accept company checks, wire transfers, ACH payments, and major credit cards. Net-30 payment terms may be available for established accounts with approved credit. Prepayment is required for first-time orders.

Yes! We offer tiered pricing based on quantity. Generally, orders of 100+ units, full pallet quantities, or truckload orders receive significant discounts. Contact us for volume pricing on your specific needs.

Absolutely. You're welcome to visit our facility in Englewood to inspect inventory. We can also send photos of specific items upon request. For large orders, we encourage pre-delivery inspection.

We maintain substantial inventory of popular items (standard gaylords, GMA pallets, and common IBC sizes) for quick fulfillment. Specialized or large quantity orders may be sourced from our network of suppliers.

In-stock items can typically be delivered within 1-3 business days in Colorado. Same-day delivery is available in the Denver metro area for urgent needs. Large or custom orders may require additional lead time.

For bulk orders, we can provide samples at a nominal cost (typically refunded with purchase). This is helpful for testing compatibility with your products or processes before committing to a large order.

We buy used gaylord boxes, pallets, and IBC totes in all conditions. Even damaged items have value for repair or recycling. We evaluate each load based on type, condition, quantity, and market conditions.

Contact us with details about what you have — type, approximate quantity, condition, and location. We'll provide a quote and can arrange pickup at your convenience. For large ongoing volumes, we can establish a scheduled pickup program.

Prices depend on the type, condition, and quantity of packaging, as well as current market conditions. Gaylords typically range from $1-8 depending on condition, pallets from $2-8, and IBCs from $25-100+. We provide fair market rates with transparent pricing.

Yes, we provide free pickup services throughout Colorado for quantities meeting minimum thresholds (typically 50+ gaylords, 100+ pallets, or 10+ IBCs). Smaller quantities may have pickup fees, or you can deliver to our facility.

For one-time sales, payment is typically issued within 7-10 business days of pickup. For ongoing suppliers with established relationships, we offer weekly or bi-weekly payment schedules.

We accept damaged packaging! While prices are lower for damaged items, we can often repair pallets and IBCs, and damaged gaylords can be recycled. We provide value for materials at all stages of their lifecycle.

We work primarily with businesses but will consider purchases from any source. If you have packaging from a business closure, estate, or other source, contact us to discuss.

Absolutely. For businesses generating consistent packaging waste, we can establish weekly, bi-weekly, or monthly pickup schedules. This ensures your surplus is cleared regularly and provides predictable income.

We repair pallets (board replacement, stringer repair, block repair), gaylord boxes (reinforcement, patching, tape repair), and IBC totes (cage repair, valve replacement, bottle cleaning). Repairs can extend packaging life by 2-3 additional cycles at a fraction of replacement cost.

In most cases, yes. Pallet repairs typically cost 30-50% of replacement price. IBC reconditioning runs 40-60% of new tote cost. The exact savings depend on damage extent, but repair almost always offers significant value.

Yes, for large quantities we can bring our repair team to your location. This is ideal for operations generating consistent volumes of damaged pallets or containers. Minimum quantities typically apply for on-site service.

Standard repairs at our facility are typically completed within 3-5 business days. Rush service is available for urgent needs. On-site repairs are completed same-day. Turnaround depends on volume and repair complexity.

Yes, all repairs come with a 90-day warranty against repair failure. If a repaired section fails under normal use within the warranty period, we'll re-repair at no charge.

We can repair the structural components of food-grade IBCs (cage, pallet base). For bottle-related issues, we offer rebottling with new food-grade bottles. All food-grade work maintains proper documentation and traceability.

We collect end-of-life packaging and ensure it's properly recycled. Cardboard is baled and sent to paper mills. Wood is processed for mulch, animal bedding, or biomass fuel. Plastics are sorted and sent to appropriate recyclers. We maximize material recovery and minimize landfill disposal.

Yes, we provide Certificates of Recycling upon request. These documents your company's commitment to sustainability and can be used for environmental reporting, compliance documentation, or sustainability initiatives.

For recyclable materials in good condition, we often pay for or pick up free of charge. For contaminated or difficult-to-recycle materials, modest processing fees may apply. We'll provide clear pricing upfront.

We strive to divert 100% of materials from landfills. Through reuse, repair, recycling, and energy recovery, we achieve 95%+ diversion rates. Truly unrecyclable materials are minimized through careful sorting and processing.

Yes, we can provide detailed reports on materials recycled, estimated carbon savings, and landfill diversion metrics. This data is valuable for corporate sustainability reports and environmental certifications.

We can accept most contaminated packaging, though processing fees may apply. Food residue, chemicals, or other contamination requires special handling. Contact us to discuss your specific situation.

We serve all of Colorado with primary focus on the Front Range from Fort Collins to Pueblo. We also provide regular service to Wyoming, Nebraska, Kansas, New Mexico, Utah, and Arizona. Contact us to confirm coverage in your specific location.

Yes, same-day delivery is available in the Denver metro area for in-stock items ordered by noon. Rush fees may apply. This service is ideal for production emergencies or unexpected demand.

Delivery costs depend on location, quantity, and delivery type. Denver metro area deliveries typically range from $50-150. Statewide deliveries vary by distance. Full truckload orders often include free delivery. Specific pricing is included in every quote.

Yes, we handle both Less Than Truckload (LTL) and Full Truckload (FTL) shipments. For regional deliveries, we use our own trucks. For long-distance shipping, we work with trusted freight partners to ensure competitive rates.

Absolutely. You're welcome to pick up orders at our Englewood facility during business hours. We'll have your order staged and ready for quick loading. Just let us know your estimated arrival time.

We can establish scheduled delivery routes for regular customers. Whether you need weekly, bi-weekly, or monthly deliveries, we'll work out a schedule that meets your needs and may offer discounted rates for committed volumes.

Most deliveries are made with trucks equipped with liftgates for ground-level unloading. If you have a loading dock, we can accommodate standard truck deliveries. Forklift availability at your site is helpful for pallet quantities.

Yes, we serve businesses of all sizes from small operations to large enterprises and national accounts. We can accommodate complex procurement requirements, scheduled deliveries, multiple locations, and corporate purchasing processes.

Absolutely. Corporate accounts provide benefits including customized pricing, net payment terms, dedicated account management, and streamlined ordering. Contact us to discuss setting up an account for your organization.

Yes, we maintain detailed records and can provide documentation for regulatory audits, sustainability assessments, and compliance verification. This includes purchase histories, recycling certificates, and chain of custody documentation.

For customers with predictable needs, we can establish reserved inventory or guaranteed supply agreements. This ensures availability even during periods of market tightness. Terms depend on volume and commitment level.

Yes, we regularly work with purchasing agents, buyers, and procurement teams. We can register as a vendor, provide necessary documentation, and comply with your organization's purchasing processes.

Our facility is open Monday through Friday, 7:00 AM to 5:00 PM. Saturday appointments are available by arrangement. Emergency or after-hours service may be available for urgent needs — contact us to discuss.